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Assistant Facility Manager
Palo Alto, CA
Job Description
Be a part of the JLL team in Palo Alto supporting and providing white glove service to the client headquarters. Assist the Senior Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.
Key Elements and Essential Tasks
Relationship Management
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Compliance
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
Meet or exceed site Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
Team Management
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Administrative Function
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, event assistance, and badging
Support shipping and receiving functions, reporting, and records retention
Support recycling activities, reporting, and records retention
Any and all other duties and tasks assigned
Knowledge, Skills & Abilities
Education/training
Bachelor's degree
Years of relevant experience
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Skills and knowledge
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Other Abilities
Able to stand, walk, or sit for long periods of time
Ability to lift 50lbs
Expense Management Responsibility
- Less than $1 Million
Revenue Generation Responsibility
- None
Management Responsibility
- Single team, multiple functions
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Key Elements and Essential Tasks
Relationship Management
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Compliance
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
Meet or exceed site Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
Team Management
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Administrative Function
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, event assistance, and badging
Support shipping and receiving functions, reporting, and records retention
Support recycling activities, reporting, and records retention
Any and all other duties and tasks assigned
Knowledge, Skills & Abilities
Education/training
Bachelor's degree
Years of relevant experience
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Skills and knowledge
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Other Abilities
Able to stand, walk, or sit for long periods of time
Ability to lift 50lbs
Expense Management Responsibility
- Less than $1 Million
Revenue Generation Responsibility
- None
Management Responsibility
- Single team, multiple functions
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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